Even if you do not admit it, you may have met somebody before but forgot his or her name on your second meeting. Do not worry, since this happens to a lot of people. The reason for this is that most people do not listen to a person’s names during the first introduction. We rely on our sense of sight first before we access our sense of hearing. It is therefore essential to have name badges at all times, especially when you are in a business meeting and are expected to meet a lot of new people.
Increases Customer Relationships
People would like to hear their names often because it gives them the sense that they are essential. When you call your customers by their names, you are letting your customers know that you care for them enough to remember their names. Likewise, your customers would like to know your name in return. Wearing your name badges will allow them that. When you are on a first-name basis with your customers, you build a relationship with your customers, which results in more repeat sales and brand loyalty to your company.
Creates a More Relaxed and Friendlier Environment
Name badges will create a friendlier environment in a store setting. Name badges will send a signal to your customers that they are dealing with a person and not an entity. When you have a name tag with you and you start a conversation with a customer, the discussion becomes more personal, especially if the customer says your name out loud. Even if your customers do not speak your name out loud, they will remember your name if you have your name visible to them. If this happens, then repeat customers can always recall the person who has helped them before.
Increase Brand Recognition and Recall
You can have your name badges include the logo, the colour of your brand, and even the slogan of your company visible along with your name. When you have this, your customers can easily remember your name and the branding of your company, especially if you have helped them before.
Gives Customers a Sense of Security
When you are wearing your name badges, people coming into your stores will quickly identify who to approach when they have queries about specific products that you have on display. Name badges will also give customers a sense of security that they are talking with somebody who is in authority to help them out.
Gives Employee Distinction and Recognition
When your name badges also contain your position in the company, your customers will even know the type of conversation that they could have with you and your limitations to help them out. For example, if the customer sees that your position in your name badge is clerical, then they will not bother you with questions that concern matters that are higher than your pay grade. Customers will immediately know who a person in authority is in an establishment if the positions are written on name badges.
Name badges may be a small part of your uniform, but they are among the most powerful tools that will help you get more customers.
This article is written by Alice Churchill, a copywriter and content strategist. She helps businesses stop playing around with content marketing and start seeing the tangible ROI. She loves writing as much as she loves the cake.