The advanced technology we have today once seemed as if it was something that would happen in some distant future. It’s changed our lives in so many ways, shaping how we bank, shop, communicate, track workouts and steps, how our homes function, how we access customer service, and much more.
Technology is also changing the way we hire through artificial intelligence. In fact, the Gartner, Inc. 2019 CIO Survey reported that in its 2015 survey, only 10 percent of respondents noted that their organizations had deployed AI or would soon. Just four years later, that number skyrocketed to 37 percent – a 270 percent increase.
With AI now across every industry sector, it was always inevitable that technology would reshape recruitment and human resources.
More Intelligent Screening
Scanning every resume that comes in takes up precious time, but AI is often used to intelligently shortlist the most qualified candidates. The algorithm can be trained to find specific keywords in applications and resumes, significantly reducing the time and effort it takes to find the best talent. AI can help identify those candidates by mapping the characteristics and traits of previous high-performing employees in the same role to find a match, allowing recruiters to fill positions more quickly and increase the odds of a good hire.
A Better Candidate Experience
AI-based conversational tools are continuing to evolve and are being applied in new, often extraordinary ways. The benefits of using AI as part of recruitment efforts are two-way, with applicants enjoying a better candidate experience through applications that are easy to fill out, reducing the chance that they’ll give up and head elsewhere, along with immediate replies to inquiries, the ability to schedule interviews, and pass on any other pertinent information. Using an applicant tracking system makes it easy to follow up with candidates throughout the hiring process, ensuring that they aren’t left hanging. When that second-best candidate isn’t hired, they’ll have had a more positive experience, increasing the odds that they’ll be interested in a position that comes available in the future.
By using an interview process that’s enabled by AI, companies are decreasing the effects of unconscious bias. All humans have personal preferences, prejudices, and beliefs that shape their assessments. Those biases can have a negative impact, potentially causing an organization to miss out on the best talent for the job. It can also lead to a less diverse workplace, and diversity has been shown to boost employee job satisfaction and retention, productivity, and even happiness.
Identifying Soft Skills
In recent years, there’s been more of a focus on soft skills, with the realization that it’s not only important to hire someone competent but fits in. That often includes the ability to work as a team, a positive attitude, communication, and critical thinking skills, aspects that are all critical to a successful job. Recruiters and hiring managers have often had to rely on their intuition and body language, but now, thanks to AI, personality tests and even games can be used to provide more insight, resulting in better hiring decisions.
The Bottom Line AI is not only helping to streamline the candidate screening and interviewing process, but it’s increasing the bottom line. Companies have reported significant savings regarding both efficiency and time, especially for high volume recruitment. Interview automation can dramatically enhance the recruitment process while making it a more positive experience for all involved.