Voice over Internet Protocol (VoIP) is not a new technology. It has been in use within business circles since the 90s, but the technology has significantly matured over time. Rather than relying on expensive telephone networks for local, long-distance, and international calls, companies are increasingly looking to VoIP services to cut their costs. Here are 5 reasons why you should consider VoIP for your business.
1. Reduced Telephone Expenses
The cost of provisioning telephone calls is something that has always been a bugbear for companies. SMEs especially find the large phone bills to be an unfortunate expense that weighs on them, but it’s one they couldn’t previously avoid. However, with the advent of reliable VoIP services where calls are transmitted over the internet instead of traditional phone lines, the cost savings are significant. Call costs both locally and nationally are reduced. International calls are substantially lowered while the call quality has also improved too. Also, having multiple phone lines is easier and cheaper to operate.
2. Flexible Usage
VoIP services are digital. As such, calls can be centrally routed and passed through to anywhere easily and with no fuss.In a world where employees are increasingly working from home, VoIP permits them to make phone calls from their work laptop over a company’s lines using the provided software. This keeps the call monitoring and other essential services available to the business for security purposes while not requiring the staff member to be stationed in the office to do so.
3. Mobile Friendly
Many VoIP services also have either iPhone or Android mobile apps (or both) to connect directly to their network. These work similarly to other popular mobile apps for personal calls like Skype or WhatsApp but in a far more secure manner. Any smartphone that is capable of using the above apps is likely to have no issues running an approved VoIP app to connect to the business calling services that the company requires.
4. Telephony at Scale
Adding additional phone lines used to be a real hassle and came with significant delays, but that’s nowhere near as difficult today given that everything runs digitally.Phone lines now operate virtually, so transferring calls, adding answerphone facilities and speedy notifications can be built into VoIP services without needing to pay to develop such features.
5. Call Monitoring Services
Companies can centrally see how many calls are coming in, how long they take to answer, the average call duration, and other useful information. Additionally, they can also see what calls are being placed by employees.
There’s now better monitoring and control for business administrators to manage the workforce effectively. This can lead to better performance or clarifying when there are issues relating to declining productivity. For companies looking to reduce their costs while improving overall call quality, VoIP offers the potential to achieve both objectives. Certainly, companies will need to pick and choose between VoIP providers to obtain the right collection of related services for their needs. Not all services are the same or of the same quality, so do your research to know you’re choosing wisely.